Responsible Gaming

Gambling always carries the risk of financial loss. No betting system or strategy can guarantee constant wins. Responsible play means accepting this risk and keeping your activity under control.

To help you gamble safely on BC Game and protect your wellbeing:

• Treat betting as entertainment, not as a source of income or a way to recover debts.
• Decide a fixed gambling budget before you start playing and respect that limit every time.
• Use deposit limits, wager limits, and loss limits to control how much money you bring into your account.
• Set time limits for your gaming sessions so that play does not disturb work, family, or studies.
• Avoid chasing losses and avoid increasing stakes when you feel upset or frustrated.
• Keep your personal and family financial needs separate from any gambling funds.
• Regularly review your transaction history to learn your betting patterns and adjust your limits if required.
• Take short breaks during longer sessions to maintain a clear mind and better control.

Following these basic principles helps you enjoy gambling responsibly while reducing the risk of financial and emotional harm.

Betting addiction can develop gradually and may be difficult to notice in the early stages. It is important to watch for warning signs in your own play and in the behaviour of people close to you. Gambling addiction is a serious condition that needs attention and professional help.

Common indicators that someone may have a gambling problem include:

• Spending more time and money on gambling than planned, and finding it hard to stop.
• Feeling restless, irritated, or anxious when trying to cut down or stop betting.
• Hiding or lying about gambling activity, losses, or the amount of time spent playing.
• Chasing losses by placing more bets to try to recover money that has been lost.
• Ignoring work, studies, family duties, or social life because of gambling.
• Using loans, credit cards, or borrowing from friends and family to continue betting.
• Gambling with money needed for rent, bills, education, or other essential expenses.
• Gambling to escape stress, loneliness, conflict at home, or negative emotions.
• Repeatedly failing to reduce or stop gambling, even after promising yourself or others.
• Feeling guilt, shame, or hopelessness after gambling, but continuing to play anyway.

Betting addiction can be managed and reduced when you take early action and use proper support. BC Game encourages you to seek help and use control tools whenever you feel that gambling is no longer just entertainment.

Useful steps and tips that may help you prevent or manage gambling addiction:

• Set strict deposit, loss, and wager limits on your account and do not change them impulsively.
• Use time-out or short self-exclusion options if you feel your play is getting difficult to control.
• Activate long-term self-exclusion if you are unable to stop gambling on your own.
• Remove saved payment methods and reduce easy access to funds used for betting.
• Keep a written record of your gambling expenses to learn the real impact on your budget.
• Inform a trusted family member or friend about your struggle and request their support.
• Avoid gambling when under the influence of alcohol or any substance that affects judgment.
• Do not use gambling to handle stress, sadness, or personal problems; look for healthier coping methods.
• Seek professional counselling or therapy from specialists in gambling addiction.
• Use external blocking software and filters on your devices to limit access to betting sites if needed.

You do not need to face gambling problems alone. Professional services and support groups in India can help you regain control and protect your life, finances, and relationships.

Main external organisations and resources in India include:

• National Mental Health Helpline (Kiran): 1800-599-0019, 24×7 support for mental health and addiction concerns.
• National Institute of Mental Health and Neurosciences (NIMHANS): Gambling and addiction treatment services, Bengaluru – https://nimhans.ac.in
• All India Institute of Medical Sciences (AIIMS) Behavioural Addiction Clinics: Support for behavioural addictions including gambling – https://www.aiims.edu
• Your Life Support (Sumaitri / local helplines): Emotional support and crisis helplines in various cities – check local listings and state health department websites.
• Gamblers Anonymous (GA): Peer support meetings in some major cities and online – https://www.gamblersanonymous.org
• Psychology Today India / Practo: Directories to find licensed psychologists and psychiatrists in your area for counselling.

Contact local hospitals or state mental health programmes if you need further information on treatment centres for addiction in your region.

If you think your gambling is becoming problematic or you notice signs of addiction, you can contact BC Game support for assistance. Our team can guide you on account limits, self-exclusion options, and other responsible gaming tools.

You can reach BC Game customer support in India through:

• Live chat on the website or in the app for real-time assistance on responsible gaming controls.
• Email support by using the help section or contact form available in your account area.
• Help centre articles that explain account limits, time-outs, and self-exclusion procedures.

Support staff can provide information on available tools and direct you towards external help resources when required.