BC Game Privacy Policy

Types of personal data collected

The platform may collect and process the following categories of personal information:

• Identification details: full name, date of birth, gender, nationality, identity document details (such as PAN, Aadhaar or passport, where lawful and required).
• Contact information: residential address, email address, mobile number, and other communication details.
• Account information: username, encrypted password, security questions, account preferences, responsible gaming settings.
• Transaction data: deposits, withdrawals, betting history, game activity, payment method details (excluding full card numbers where tokenisation applies).
• Technical data: IP address, device identifiers, browser type, operating system, access times, and usage logs.
• Verification and compliance data: documents and information provided for KYC, anti-money laundering checks, source of funds and risk assessment.

Personal data is collected directly from the user, from devices used to access the services, from payment providers, and from verification partners where permitted by law.

Purposes of collection and processing

Personal information is collected and used for:

• Creating and managing user accounts and profiles.
• Providing online gaming, sportsbook and related services.
• Processing deposits, withdrawals, and other financial transactions.
• Performing identity checks, age verification, KYC and AML controls required under Indian and international standards.
• Monitoring suspicious activity and preventing fraud, money laundering and misuse of services.
• Enforcing terms and conditions, responsible gaming measures and betting limits.
• Communicating about account activity, security alerts, policy updates and service changes.
• Handling user support requests, complaints and dispute resolution.
• Analysing site performance, user behaviour and trends to improve services.

The platform relies on legal bases such as user consent, legitimate interests, performance of a contract, and compliance with legal obligations under applicable law.

Technical and organisational protection measures

To protect data against unauthorised access, misuse, alteration or loss, the operator applies technical and organisational safeguards, which may include:

• Encryption of data in transit using industry-standard protocols.
• Secure storage of personal information in controlled environments.
• Role-based access control and strict authentication for staff systems.
• Regular security assessments, monitoring and logging of system activity.
• Data minimisation and pseudonymisation where appropriate.
• Internal policies for data handling, retention, backup and disposal.
• Staff training on confidentiality, data protection and responsible use of information.

Despite these measures, no online transmission or storage system can guarantee absolute security. Users are advised to keep login credentials confidential and to use strong passwords.

User rights over personal information

Subject to Indian law and applicable data protection standards, users have the right to:

• Request access to personal information held about them.
• Ask for correction of inaccurate, incomplete or outdated data.
• Request deletion or anonymisation of personal information, where legally permitted.
• Object to certain types of processing or request restriction of processing.
• Withdraw consent at any time, where processing is based on consent.
• Request details about data sources and categories of third parties receiving information.

These rights may be limited where the processing is required for legal, regulatory, or dispute-related purposes.

Compliance with India laws

The operator aims to comply with applicable Indian laws and regulations that may impact data handling, including:

• Information Technology Act, 2000 and related rules on data security.
• Any applicable state-level regulations relating to online gaming and betting.
• Anti-money laundering and counter-terrorism financing obligations.

Where standards of international regulations such as the General Data Protection Regulation are relevant, the platform follows recognised best practices in privacy and security, in addition to Indian requirements.

Personal information is used only for lawful, specific and legitimate purposes. Processing is carried out in a fair and transparent manner.

Account management and provision of services

The platform uses collected data to:

• Create, verify and maintain user accounts.
• Provide access to casino games, sports betting and related services.
• Apply personal settings, language preferences and responsible gaming controls.
• Communicate about account status, security issues and service notifications.

Transactions and financial operations

Personal and payment-related information is processed to:

• Execute deposits, bets, withdrawals and bonus credits.
• Verify ownership of payment instruments.
• Prevent fraud, chargebacks and unauthorised transactions.
• Maintain accurate accounting and transaction records.

Service improvement and analytics

Usage and technical data are analysed to:

• Monitor site performance and stability.
• Understand how users interact with games, markets and features.
• Improve user experience, navigation and content relevance.
• Develop new services, functionalities and risk controls.

Data used for analytics is often aggregated or pseudonymised to reduce identification of individual users wherever practical.

Marketing and communication

Where users have given valid consent, contact and usage data may be used to:

• Send information about updates to services and features.
• Provide personalised content, odds information and responsible gaming messages.
• Conduct surveys or feedback requests related to user experience.

Users may opt out of marketing communications at any time through account settings or by following instructions in the communication. Non-marketing communications about security, legal notices or account operations may still be sent as they are necessary for the services.

Legal, regulatory and risk management

Collected information is also used to:

• Perform KYC, AML and sanctions checks.
• Detect and investigate fraud, match-fixing, collusion and misuse of promotional offers.
• Cooperate with law enforcement, courts and regulators where legally required.
• Enforce terms of use, house rules and responsible gaming policies.

All processing is limited to what is appropriate and relevant for the stated purposes and is kept for no longer than necessary under legal retention rules and business needs.

How users can access their personal data

Users can review and manage a significant portion of their personal information directly through their account settings, including:

• Contact details such as email address and mobile number.
• Certain profile information and preferences.
• Change of password and security settings.

For a broader access request, users may contact the support team through the contact methods listed on the website, specifying the nature of the request and providing necessary identification details so that the operator can confirm identity before disclosing data.

Correction of personal information

If any personal data is incomplete, inaccurate or outdated, users can:

• Update available details in their account profile.
• Contact support to request correction of information that cannot be changed directly.

The operator may ask for supporting documents (such as updated ID or proof of address) where regulations or internal controls require verification before making changes.

Deletion and restriction of data

Users may request deletion or restriction of their personal data, subject to:

• Legal record-keeping requirements under anti-money laundering and financial regulations.
• Ongoing investigations of fraudulent or unlawful activity.
• Dispute resolution, chargeback procedures or legal claims.

Where full deletion is not possible because of legal obligations, the operator will limit processing to what is strictly required and will retain data for the minimum period mandated.

Consent to security checks and payment processing

By registering an account, using the services or making any financial transaction on the platform, users acknowledge and agree that:

• Identity, age, location and risk checks may be carried out using personal information and supporting documents.
• Payment-related data may be processed by authorised payment service providers, banks and other financial intermediaries.
• Data may be compared against external databases or sanctions lists for compliance and risk management.

These checks are carried out to protect the integrity of gaming services, comply with regulatory requirements and safeguard both the platform and its users against fraud and abuse.

This online gaming site and sportsbook is strictly intended for persons who are 18 years of age or older, or any higher legal age required in the relevant Indian state or jurisdiction. Registration, account use and real money transactions are prohibited for minors.

The operator does not knowingly collect or process personal information of individuals under the age of 18. Age verification procedures rely on the accuracy of documents and information provided by users. Independent technical means are limited, and the operator cannot verify age in the absence of valid documentation or where users misrepresent their age.

If a parent, guardian or responsible adult becomes aware that a minor has created an account or that personal data of a minor has been submitted, they should contact the support team immediately. After receiving a verified request and confirming the situation, the operator will:

• Close any identified account belonging to the minor.
• Delete or anonymise related personal data, except information that must be retained for legal, regulatory or dispute purposes.
• Take reasonable steps to prevent further use of services by the minor.

Users are encouraged to store access credentials safely and consider using parental control tools or content filters on devices that minors can access.

The services are provided using technical infrastructure, support teams and partners that may be located outside India. As a result, personal data may be transferred to and processed in countries where servers, group companies, payment processors, verification agencies or other service providers operate.

By creating an account, using the services or submitting personal information, users consent to:

• The transfer of their data to other countries that may have different data protection rules from India.
• The storage, processing and use of their data in those locations for the purposes described in this Privacy Policy.

The operator seeks to ensure that all partners handling personal data adhere to confidentiality commitments and implement appropriate technical and organisational measures for data protection. Contractual safeguards, internal policies and risk assessments are applied to maintain a level of protection that is consistent with this Privacy Policy, regardless of where the data is processed.

Where international data transfer rules require additional protections, the operator may implement standard contractual clauses or similar mechanisms to support lawful transfer of information across borders.

This Privacy Policy is intended to explain how personal data is handled in connection with the online casino and sportsbook services. In the event of conflict between this document and mandatory legal requirements under Indian or international law, the applicable law will prevail and may modify the effect or scope of certain provisions described here.

The operator may update or amend this Privacy Policy to reflect changes in law, regulatory guidance, technology or business operations. The latest version available on the website applies to the use of services and governs the handling of personal information from the time it takes effect.

By accepting the terms of use, registering, accessing or using the services, users acknowledge that they have read, understood and agreed to be bound by this Privacy Policy and any legal disclaimers contained in it. Acceptance may be recorded through electronic signature, active confirmation (for example, ticking a box) or continued use of the site after notice of changes, where permitted by law.

Nothing in this document creates rights for third parties or limits the operator’s ability to comply with binding orders or lawful instructions from courts, regulators, law enforcement or other public authorities.

Cookies are small text files stored on a user’s device by the browser when visiting websites. Similar technologies such as pixels, tags and local storage may also be used. These tools help recognise devices, remember preferences and analyse how services are used.

The platform uses cookies and related technologies for the following purposes:

• Essential operation: enabling login, account security and safe navigation between pages.
• Statistics: gathering anonymous or aggregated data on visits, traffic sources and site performance.
• Behaviour analysis: understanding how users interact with games, markets and features so that design and usability can be improved.
• Personalisation: remembering language, region and other settings to provide relevant content.

Cookies used for analytics and personalisation are typically stored for up to 1 year, after which they expire or are removed. Some strictly necessary cookies may have shorter durations based on technical needs.

Most browsers allow users to manage cookie settings, including blocking or deleting cookies. However, disabling certain cookies may affect the ability to log in, access all functions or maintain preferences on the site.

Further details about specific types of cookies and tools used may be provided in a separate cookie notice or settings panel available on the website.

By accessing the site, registering an account, or using any of the online gaming or sportsbook services, users confirm their full acceptance of this Privacy Policy and consent to the collection, processing and use of personal information as described in this document.

Users who do not agree with any part of this Privacy Policy should refrain from creating an account or using the services. Where the Policy is updated, continued use of the site after the revised version is posted may be treated as acceptance of the updated terms, to the extent permitted under applicable law.

The version of the Privacy Policy published on the website at the time of use is the version that applies. In case of discrepancies between translated versions, the version designated as the official one on the site will prevail.

Sharing of personal data with third parties

Personal information may be shared with selected third parties where this is necessary for the purposes described in this Privacy Policy or required by law. These third parties may include:

• Payment service providers, banks and financial institutions handling deposits, withdrawals and payment verification.
• Identity verification and KYC/AML service providers assisting in due diligence checks.
• Technology providers offering hosting, data storage, analytics, security and customer support tools.
• Professional advisers such as auditors, legal counsel and compliance consultants.
• Law enforcement agencies, regulators, courts and government authorities where disclosure is legally mandated.

Before sharing data, the operator assesses the purpose and scope of disclosure and aims to ensure that third parties only receive information that is relevant and necessary for their role.

Information about key categories of third-party partners may be provided on the website or in user communications. Where a specific third party is not listed, users may request further details, subject to legal and security constraints.

Responsibility of third parties

Third parties that receive personal data are expected to handle that information in line with applicable data protection laws and their own privacy policies. Once data is transferred to such independent parties for their own legal or contractual reasons, their processing will be governed by their respective privacy practices.

Providing personal information and using services that rely on third-party solutions constitutes consent to the sharing and processing of data for the relevant purposes. The operator remains responsible for its own handling of data and for taking reasonable steps to engage reputable partners, but it does not control or accept responsibility for how independent third parties, such as banks or external websites, manage their own legal obligations.

The site may contain links or references to external websites, mobile applications or services that are operated by third parties. These external resources have their own terms of use and privacy policies that govern how personal data and other information are collected, processed and used.

The operator does not control, endorse or supervise the privacy practices, security standards or content of third-party websites. The presence of a link on the site does not imply responsibility for any data processing carried out by the external provider.

Users are encouraged to exercise caution when leaving the site and to review the privacy policies and terms of each external website or app they visit, particularly before providing any personal information or entering into transactions.

Any data provided directly to third-party websites or services is subject to their own policies. This Privacy Policy applies only to personal information handled in connection with this online casino and sportsbook platform and related official channels.